Terms & Conditions

Last updated: 28 May 2026

1. General

By making a booking with Rana Luxury Travels ("we", "our", "us"), you agree to these Terms & Conditions. These terms apply to all services: hotel bookings, tour packages, bike/scooty rentals, and car with driver services.

2. Booking Confirmation

All bookings are subject to availability. A booking is considered confirmed only after you receive a confirmation message via WhatsApp or email from our team. We reserve the right to decline any booking at our discretion.

3. Pricing & Payment

• All prices listed are in Indian Rupees (INR) and are subject to change without prior notice.
• Seasonal surcharges may apply during peak periods (holidays, weekends, festivals).
• Payment terms will be communicated at the time of booking confirmation.
• Additional charges may apply for extra services not included in the original booking.

4. Vehicle Rentals

• A valid driving license must be presented before taking possession of any rental vehicle.
• Renter is responsible for any traffic violations, fines, or penalties incurred during the rental period.
• Vehicle must be returned in the same condition as received, subject to normal wear and tear.
• Fuel costs are borne by the renter unless explicitly stated otherwise.
• Security deposit may be required and will be refunded upon satisfactory return of the vehicle.
• In case of accident or damage, the renter is liable for repair costs up to the security deposit amount.

5. Tour Packages

• Package inclusions and exclusions are listed on the package detail page. Please read them carefully before booking.
• Itinerary may be modified due to weather conditions, road closures, or other unforeseen circumstances.
• Any additional activities or services not mentioned in the package are chargeable extra.

6. Hotel Bookings

• Check-in and check-out times are as per the hotel policy, typically 12:00 PM check-in and 11:00 AM check-out.
• Early check-in or late check-out is subject to availability and may incur additional charges.
• Hotel amenities listed are as provided by the property and may vary in availability.

7. Cancellation & Refund Policy

• Once a booking is confirmed via call or WhatsApp, it cannot be cancelled for a refund.
• In case of no-show or early checkout, the full booking amount is non-refundable.
• If you need to reschedule, contact us — rescheduling is at our sole discretion and subject to availability. Additional charges may apply.

8. Cancellation by Rana Luxury Travels

In the rare event that we must cancel a booking due to unforeseen circumstances (natural disaster, government restrictions, vehicle breakdown), we will offer to reschedule your booking at no extra cost, or provide a full refund.

9. Privacy & Data

We collect only the personal information necessary to process your booking (name, phone number, email). Your data is never sold or shared with third parties. WhatsApp communication is used solely for booking confirmations and travel assistance.

10. Limitation of Liability

Rana Luxury Travels acts as an intermediary between customers and service providers (hotels, transport operators). We are not liable for:

• Service deficiencies caused by third-party providers
• Delays or cancellations due to weather, road conditions, or natural disasters
• Personal injury, loss, or damage during tours or rentals
• Loss or theft of personal belongings

11. Contact